GALE.IN

Refund and Cancellation Policy

Last updated: 12 August 2026

Gale.in sells digital memberships. Nothing is shipped and there are no physical goods to return.

Cancelling checkout or membership

You may cancel an online checkout any time before completing payment. Gale.in’s monthly and annual offers do not renew automatically, so cancelling access does not create a future recurring charge.

You may ask us to close your account at any time. Account closure does not itself create a refund, and records required for payment, accounting, fraud prevention or legal obligations may be retained as described in the Privacy Policy.

When a refund is available

Contact admin@gale.in within seven calendar days of payment if:

  • you were charged more than once for the same intended purchase;
  • the payment was completed but Gale.in did not provide the purchased access within 24 hours;
  • the plan or amount confirmed by Gale.in differs from what Cashfree charged; or
  • another technical or billing error prevented delivery of the purchased membership.

We will investigate using the Cashfree or bank transaction record. If access cannot be delivered within a reasonable time, or a duplicate or incorrect charge is confirmed, the eligible amount will be refunded.

Because membership provides immediate access to digital research and tools, a change-of-mind refund is generally not available after the paid content or member tools have been accessed. We may still approve an exceptional request where fair and lawful. This policy does not limit mandatory rights available under applicable law.

Failed or pending payments

A debit notification does not always mean Gale.in received a successful payment. If Cashfree shows a payment as failed, pending or reversed, your bank or payment provider normally releases or reverses the amount under its own processing timetable. Send us the order or payment reference if the status has not resolved within the period stated by your provider.

Refund method and timing

Approved refunds are sent to the original payment method. Gale.in normally initiates the refund within five business days after approval. Cashfree, the issuing bank or the payment network may require additional time before the credit appears. We will provide the available refund reference when the provider creates one.

If a membership is refunded, the corresponding paid access may be withdrawn. A refund or chargeback must never reduce unrelated access—for example, an existing lifetime membership or remaining entitlement from a different valid payment.

How to request help

Email admin@gale.in from the address used for the Gale.in account and include:

  • the Cashfree order/payment reference or manual UPI reference;
  • payment date and amount;
  • the purchased plan; and
  • a short explanation of the problem.

You may also use the contact page or phone/WhatsApp +91 82706 91438. Never send a card number, CVV, UPI PIN, banking password or one-time banking code.